dax69 Official Documents

Privacy Policy dax69 — Data Protection & User Privacy

Your privacy is our priority. Find out exactly how dax69 collects, uses, and protects your personal information at all times — transparently and responsibly.

Last Updated: 1 January 2026
Applicable in Malaysia
256-bit SSL
Military-Grade Encryption

All data transmitted between your device and dax69's servers is protected by 256-bit SSL encryption — the same security standard used by financial institutions.

User Data Controls

You have the full right to access, update or request deletion of your personal data at any time through our support team.

No Data Selling

Dax69 never sells, rents, or trades your personal information to any third party for marketing purposes without your consent.

Secure Data Storage

Your data is stored on servers protected by multi-layered firewalls and an active security monitoring system running 24 hours a day, 7 days a week.

Transparent Cookie Management

We use cookies solely to improve the user experience and analyse site traffic. You can manage your cookie settings at any time according to your preferences.

Legal Compliance

The dax69 Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection regulations.

01 Introduction & Policy Scope

This Privacy Policy is an official document outlining dax69's commitment to protecting your personal information. It applies to all users who visit, register for or use any part of the dax69 platform, including our official website at dax69.onl and the dax69 mobile app.

We understand that your trust is the most valuable asset we must protect. That is why we have drafted this policy with full transparency, so you always know exactly what information we collect, why we need it, and how it is used to enhance your experience with dax69.

This Privacy Policy should be read alongside the Terms & Conditions dax69. By continuing to use our platform after reading this document, you are deemed to have understood and agreed to all the terms stated herein. If you disagree with any part of this policy, we encourage you to contact our support team first before making any further decisions.

dax69 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All personal data processing is carried out lawfully, fairly, and transparently in accordance with recognised data protection principles.

02 Information We Collect

Dax69 collects various types of information from users to ensure our services run smoothly, securely, and in compliance with legal requirements. This information is divided into two main categories:

Information You Provide Directly

  • Identity Information: Full name, national identity card number (MyKad), date of birth, gender, and nationality submitted during account registration.
  • Contact Information: Email address, phone number and current residential address.
  • Financial Information: Bank account details, e-wallet account numbers (Touch 'n Go, GrabPay) and deposit and withdrawal transaction records.
  • KYC Verification Documents: Copies of your identification card, bank statements, or other supporting documents submitted for identity verification purposes.
  • Communication: Any messages, complaints, or enquiries you send to our support team via live chat, email, or other channels.

Automatically Collected Information

  • Usage Data: Login records, gaming activity, access dates and times, and session duration.
  • Device & Technical Data: IP address, web browser type, operating system, device model and screen resolution.
  • Location Data: General location information based on your IP address for jurisdiction verification purposes.
  • Cookie Data: Information stored via cookies and related tracking technologies — further details are outlined in Section 6.
dax69 does not collect sensitive information such as biometric data, medical records, or religious information. We only request information that is strictly necessary to provide our services safely and lawfully.

03 How We Use Your Information

Every piece of information we collect has a clear purpose and is limited to the operational needs of the dax69 platform only. Below is a complete list of data usage purposes:

Purpose of Use Types of Data Used Legal Basis
Registration & account management Identity, relationship Contract performance
Identity Verification (KYC) Identity, KYC documents Legal obligation
Deposit & withdrawal processing Financial, identity Contract performance
Fraud & money laundering prevention All categories Legitimate interest & legal
Customer Support Relationships, communications Contract performance
Marketing & promotions (with consent) Relationship, usage Consent
Platform improvement Usage, technical Legitimate interest

Dax69 will not use your information for any purpose beyond those listed above without obtaining your consent first. If we intend to use your data for a new purpose, you will be informed and given the option to agree or decline.

04 Information Sharing

Dax69 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited situations where we may need to share your information with the following parties:

Trusted Service Providers

We work with selected third-party service providers to support platform operations — including payment processors, gaming software providers, cloud service providers, and data analytics companies. All providers are bound by strict data protection agreements and may only use your information for purposes specified by dax69.

Legal Requirements & Authorities

Dax69 may be required to disclose user information to government authorities, regulatory bodies, or law enforcement agencies when compelled to do so by applicable Malaysian law, court order, or in investigations related to fraud, money laundering, or financial crime.

Business Transfer

If dax69 is involved in any corporate transaction such as a merger, acquisition, or asset sale, user information may be transferred as part of the business assets. In such situations, you will be notified in advance and the acquiring party's privacy policy will be presented to you.

In all data-sharing situations, dax69 ensures that all recipients are bound by confidentiality and data protection obligations equal to or higher than our own standards.

05 Security & Data Protection

User data security is something dax69 takes extremely seriously. We have invested in high-grade security infrastructure to ensure your information is always protected against unauthorised access, loss, or misuse.

Key security measures we employ include:

  • 256-bit SSL Encryption: All communications between your device and dax69's servers are encrypted using the latest TLS protocol, rendering any data interception attempts meaningless.
  • Two-Factor Authentication (2FA): An additional security layer requiring identity verification through two separate methods each time you log in.
  • Active 24/7 Monitoring: A real-time threat detection system that continuously monitors suspicious activity and instantly alerts our security team.
  • Multi-Layered Firewall: Multi-layered protection that blocks unauthorised access to dax69's databases and application servers.
  • Regular Security Audits: Regular reviews and penetration testing are conducted by independent security experts to identify and address any system vulnerabilities.
  • Strict Access Controls: Only specifically authorised dax69 staff may access user information, and every access is logged for audit purposes.

While we make every effort to protect your data, no system on the internet can be guaranteed 100% secure. You also play an important role in keeping your account safe — use a strong password, enable 2FA, and never share your login credentials with anyone.

06 Cookies & Tracking Technologies

Dax69 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login session authentication, security and navigation. These cookies cannot be disabled.
  • Performance Cookies: Collects information on how users interact with our platform — such as the most frequently visited pages — to help us improve our services.
  • Functional Cookies: Saves your preferences such as language, display settings, and login information to speed up your experience on future visits.
  • Analytics Cookies: Helps us understand overall platform usage patterns through aggregated and anonymised data for continuous improvement.

You may manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of specific features on the dax69 platform.

07 Your Privacy Rights

As a registered dax69 platform user in Malaysia, you have the following rights regarding your personal information under the Personal Data Protection Act 2010 (PDPA):

01
Right of Access

Request a copy of the personal information we hold about you at any time.

02
Right to Rectification

Request correction of any information that is inaccurate, outdated, or incomplete.

03
Right to Erasure

Request deletion of your personal information, subject to applicable legal obligations.

04
Right to Restrict Processing

Request that we restrict the processing of your data in certain situations permitted by law.

05
Right to Object

Object to the use of your information for direct marketing purposes at any time.

06
Right to Data Portability

Receive your personal information in a reusable format for transfer to another platform.

To submit any request relating to your privacy rights, please contact the dax69 support team via live chat or email at [email protected]. We will endeavour to respond to your request within 14 business days.

08 Data Retention Period

Dax69 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

  • Active Account Data: Retained for the duration your account remains active and for a reasonable additional period following account closure to facilitate the resolution of any outstanding claims.
  • Financial Transaction Records: Retained for a minimum of 7 years as required under Malaysia's anti-money laundering laws.
  • KYC Documents: Retained for a minimum of 5 years after account closure or the date of the last transaction, whichever is later.
  • Support Communication Logs: Retained for 2 years from the date of the last interaction for quality control and dispute resolution purposes.
  • Cookie & Analytics Data: Retention duration depends on the type of cookie; session cookies are deleted when the browser is closed, while persistent cookies are stored until the set expiry period or until you delete them.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered.

09 Privacy Policy Changes

Dax69 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, the latest legal requirements, or service improvements. Every update made will include a new effective date at the top of this document.

If there are material changes that directly affect your privacy rights, dax69 will send a notice via your registered email or through an in-platform notification at least 14 days before those changes take effect. This gives you sufficient time to review the changes and make an informed decision.

Your continued use of the dax69 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

10 Contact Us

If you have any questions, concerns, or wish to submit a request regarding this Privacy Policy or how dax69 handles your personal information, please do not hesitate to contact us through the following channels:

  • Email: [email protected]
  • Live Chat: Available 24/7 directly on the dax69 platform
  • Target Response Time: Within 1–2 business days
For urgent enquiries regarding your account's privacy and security, we highly recommend using our live chat function, which operates 24 hours a day. Our support team is ready to assist in both Malay and English.

Privacy-Related FAQ

Answers to the most frequently asked questions by dax69 users regarding data protection and privacy.

Absolutely not. dax69 never sells, rents, or trades your personal information to any third party for marketing or commercial purposes. Your information is used solely for the purposes explicitly stated in this Privacy Policy and nothing beyond that.

You may submit a data deletion request by contacting the dax69 support team via live chat or email at [email protected]. Please provide your full name and account number in the request. We will process your request within 14 business days, subject to record-keeping obligations required under Malaysian law.

dax69 uses 256-bit SSL encryption for all data transmission, two-factor authentication (2FA), multi-layered firewalls, active 24/7 security monitoring, and regular security audits by independent experts. Our servers are protected with strict access controls and every access to user data is logged for internal audit purposes.

Yes, you have the right to request access to your personal information that we hold at any time. Contact our support team via live chat or email stating your data access request. We will provide a complete report in a readable format within 14 business days from the date the request is received.

Yes. dax69 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All personal data processing is carried out in accordance with the seven core PDPA principles: the general principle, the notice and choice principle, the disclosure principle, the security principle, the data integrity principle, the access principle, and the restriction on data transfer principle. We continuously stay up to date with developments in data protection law to ensure ongoing compliance.

In accordance with Malaysia's Anti-Money Laundering Act (AMLA) requirements, dax69 is required to retain financial transaction records for a minimum of 7 years. KYC documents are retained for a minimum of 5 years following account closure or the date of the last transaction. These retention periods are legal obligations and cannot be shortened upon user request.
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